Shipping policy

RETURNED TO SENDER/LOST

If your order is stuck in transit or was falsely marked delivered, please file a case with USPS. Usually this will get the package moving; if there is no movement for a couple of weeks, send us an email at info@loadupco.com. 

We will ONLY REPLACE an item IF you have a closed case with USPS (an email or letter stating they cannot find your package or it was misdelivered). Please do not email us for a replacement if your case is open.

MISSING ITEM(S)

Please record one continuous video of the entire unboxing process.

In the unlikely event of damaged or missing items, the footage will help us resolve the issue quickly.

Please inspect your package within 14 days of delivery. After 14 days we will not honor any exchanges or refunds for damaged/missing items.

Do you ship to Europe?

Yes. LOADUP.co is not responsible for added VAT and other taxes for deliveries.